If your flight is canceled and also you select to cancel your journey because of this, you might be entitled to a refund–even for non-refundable tickets.
DALLAS — With many Southwest passengers lastly making it to their vacation spot as of Friday, now lots of people will start the method of attempting to get reimbursed from the airline.
The CEO of Southwest Airlines apologized for the weeklong chaos for vacationers stranded when the corporate canceled 1000’s of flights amid a winter storm throughout a lot of the U.S.
Friday was the primary day since Christmas Day that Southwest did not have a double-digit share of its flights canceled.
Dallas’ Dee Dee Overley had a airplane ticket for her 88-year-old father to get him again to his dwelling in Tennessee. He was in Dallas visiting Overley and her household. However, he wasn’t supposed to remain very lengthy. Overley’s dad solely had a restricted provide of coronary heart and most cancers treatment for his journey.
So when Overley’s dad had his Southwest flight canceled earlier this week, she and her husband received within the automobile and drove greater than 10 hours to get him again dwelling.
“My dad doesn’t want to ever fly again,” Overley stated.
Friday afternoon, Overley and her husband had been on the highway headed again from Tennessee. Overley plans to submit receipts for reimbursement when she will get to Dallas.
“I have not heard anything from them,” Overley stated. “I plan to file as soon as we get back for reimbursement on all of this mileage. There’s distrust now with the whole airline.”
Falynn Szelinski lives in Houston and just lately flew her 12-year-old stepdaughter in from Nashville to see a few of her household.
She was alleged to fly Thursday. However, that flight received canceled and Szelinski could not discover one other one.
“We had to enlist in family members to like do legs of this trip,” Szelinski stated, explaining how totally different individuals had to assist with driving and getting her stepdaughter dwelling to again to Nashville.
Szelinski tried to undergo the refund course of however she stated somebody from Southwest instructed her the ‘Wanna Get Away’ ticket she purchased for her 12-year-old stepdaughter was non-refundable.
“This, what would have been a $300 ordeal has become a $1,500 ordeal and a lot of stress on my kid,” Szelinski stated. “At this point in time, I’m pretty sure that I’m not going to get refunded. That’s what they’ve made clear to me. So I don’t know any other way.”
WFAA requested Southwest whether or not ticket kind impacts refund eligibility. The airline responded by saying, “customers whose flights were canceled are eligible for a refund,” however didn’t reply our query about Szelinski’s case.
According to the division of transportation, if your flight is canceled and also you select to cancel your journey because of this, you might be entitled to a refund–even for non-refundable tickets.
In a letter to Southwest Airlines, Secretary Pete Buttigieg stated Southwest should present ticket refunds to passengers inside seven days if they paid by bank card and inside 20 days if they paid by money or test.
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