Tennessee’s lawyer normal vowed to investigate shopper complaints after “historically unprecedented demand” crashed Ticketmaster throughout Taylor Swift presale.
NASHVILLE, Tenn. — Tennessee’s lawyer normal stated his workplace plans to investigate shopper complaints about Ticketmaster after the web site crashed underneath a surge of thousands and thousands of Taylor Swift followers — lots of whom ended up ticketless.
Fans who registered upfront and obtained a particular presale code for Swift’s upcoming Eras Tour had unique entry to purchase tickets forward of most people. But when Ticketmaster queues opened at 10 a.m., it seems the web site was not prepared for it and the crush of followers took down the web site. Many customers encountered errors and glitches that kicked them out of line to purchase tickets, waited in hours-long queues and paid inflated costs.
“He and his Consumer Protection team will use every tool to ensure that no consumer protection laws were violated,” a news launch from Tennessee Attorney General Jonathan Skrmetti’s workplace stated.
Ticketmaster has not been accused of any precise misconduct.
On Tuesday, Ticketmaster stated there was “historically unprecedented demand” for the tour, with thousands and thousands of individuals trying to purchase presale tickets.
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Some followers stated they waited hours within the Ticketmaster queue solely to have the Ticketmaster web site kick them out, lose their spot and miss their likelihood at presale tickets. Ticketmaster was compelled to delay gross sales for reveals on the West Coast till later Tuesday afternoon, and a separate presale for CapitalOne cardholders till Wednesday.
Tickets shortly bought out. Despite Ticketmaster’s “Verified Program,” which is supposed to preserve tickets away from resellers, it did not take lengthy for a lot of to find yourself on resale websites at exorbitant costs.
Complaints concerning the chaos additionally caught the attention of lawmakers.
“Daily reminder that Ticketmaster is a monopoly, its merger with Live Nation never should have been approved, and they need to be reigned in. Break them up,” New York Rep. Alexandria Ocasio-Cortez tweeted.
Live Nation, a live performance promoter, merged with Ticketmaster in 2010. Consumer advocates have complained the merger created one thing of a monopoly within the music occasions trade.
Connecticut Sen. Richard Blumenthal identified Ticketmaster’s lengthy historical past of controversial practices and added, “Long story short, your anti-competitive behavior has been no love story for Taylor Swift concertgoers.”
The 52-date Eras Tour kicks off March 17 in Glendale, Arizona, and wraps up with 5 reveals in Los Angeles ending Aug. 9. It is Swift’s first tour since 2018. General sale tickets go on sale at 10 a.m. venue time Friday, Nov. 18.
The Associated Press contributed to this report.
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