SAN ANTONIO – Antonio Cruz couldn’t consider the water bill to his empty house was once more or less $400 right through the summer.
His makes an attempt to get San Antonio Water System (SAWS) customer products and services to get to the bottom of the issue have been unsuccessful when he known as and visited the workplace in particular person.
“It was so embarrassing. I was there, like, for almost an hour. I told him, ‘I’m not here to ask you for money. You know, I’m not here to ask you for a rebate. I’m here because I think I have an issue. And since I’m your customer, I want you guys to fix it, you know, or at least consider taking a look at it,’” Cruz mentioned.
In August, Cruz known as for assist getting to the ground of the issue. SAWS despatched a observation supporting the accuracy in their digital meters.
Every week after the tale aired, Cruz says the digital meter was once changed once more. A month later, the bill confirmed a credit to his account, and the water readings have been again to commonplace ranges.
“My advice to the neighbors out there, if they feel something is wrong with their bill, complain. You know, go in person, and if they have an outlet like, you know, I did with [KSAT], please do,” he mentioned.
Cruz mentioned a few of his neighbors with high water expenses didn’t assume they’d get SAWS to concentrate, so they only paid the bill.
reached out to SAWS to in finding out if the opposite new digital meters within the space have been checked or changed and what adjustments, if any, are being made to shoppers’ water provider. remains to be looking ahead to a answer.
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