SAN ANTONIO – Antonio Cruz has been making an attempt to determine why his Dellview house, which has been empty all summer time, had a water bill over just about $400.
“Unless the fire department is coming to fill their tank on my faucet, there’s no explanation for this high volume of water being used in my house,” he mentioned. “Who’s taking my water?”
Calls to SAWS buyer products and services have ended in the similar clarification time and again. They say there’s a leak, however he’s now not purchasing it.
A plumber not too long ago checked his house and cleared it of leaks. He published out the hourly readings of the water utilization, and he says it’s appearing inconsistent numbers going from 0 gallons to dozens to loads.
“I’m 100% sure they’re sending wrong readings to our bills,” Cruz mentioned.
He’s now not by myself; evaluating notes along with his neighbors, he says consumers who were given the brand new electrical meters in July appear to be those having the problems with the higher-than-normal expenses.
He says he needs a solution to the bill that is sensible, however each time he calls SAWS customer support, he hears the similar blame.
“Instead of giving you a solution, they test your commonsense and make you believe you are the issue instead of them,” Cruz mentioned.
A commentary from SAWS helps the accuracy of the electrical meters.
“The new ConnectH2O electronic meters are proven to be more accurate than previous mechanical meters across the system, showing flows down to the gallon in hourly amounts. Customers with ‘sick’ meters, which are under-registering or not showing flow at all, will see a more accurate representation of their water use.
Regarding the account at [** *****], SAWS installed a new ConnectH2O electronic meter on July 21 to replace the original sick meter, which had not been registering the correct water flow. During the following months, the ConnectH2O meter registered flows up to 73 gallons per hour (GPH). SAWS provided detailed water flow information to the customer. Readings like this in the home indicate a leak, possibly somewhere in the service line or an intermittent leak from the toilet.
An automated phone notification was sent to Mr. Cruz several times during this period of unusual flows at the meter.
The new ConnectH2O meters give a much more exact indication of when and how much water is used. Identifying leaks within remains a homeowner’s responsibility. Customers can visit here for tips on where to find leaks in the home.”
Cruz says his circle of relatives were given a robocall about high water utilization, nevertheless it didn’t have the deal with. He concept it used to be for the house the place he recently lives and has a pool.
A follow-up e mail to SAWS asking concerning the inconsistent hourly studying and what consumers can do to have the meter changed or examined has but to be returned.
Cruz says he’s now not accomplished in search of transparent solutions and can take his considerations to elected town officers.
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