P.E.I. woman flies to New York to track down her lost luggage

After per week and not using a pleasant solution from the airline that lost her bag, a P.E.I. woman took issues into her personal palms, returned to the airport the place it was once lost, and located it herself.

Lacey Koughan is a common traveller, and she or he had by no means lost a bag whilst flying till ultimate week.

Koughan was once chaperoning 17 younger fashions she coaches to New York model week. And when Koughan made it house to P.E.I., her bag was once nonetheless stranded on the John F. Kennedy International Airport in New York.

“I didn’t really panic a lot though, because I figured, ‘okay, I’ll probably just get my bag tomorrow or something.’ I definitely didn’t think this was going to happen,” mentioned Koughan, reached on her long ago house all over a layover on the Toronto Pearson International Airport.

She spent per week attempting to get a solution in regards to the whereabouts of her bag from Flair Airlines, the low cost service she used to fly. The luggage was once marked with an AirTag, so Koughan knew precisely the place it was once, however that didn’t lend a hand in attempting to get the airline to get the bag again to her.

“It didn’t matter if I showed them the location of my AirTag,” mentioned Koughan. “It didn’t matter how much info I gave them, because I gave them more than enough. Literally a precise location of where my bag was, and they just said, ‘we’re looking for it.’”

With per week long gone and no growth she may just see, Koughan flew again to New York to the airport the place her bag was once and went searching for it herself.

“Once I got there I found my bag in like 30 seconds,” mentioned Koughan. “It was crazy.”

She mentioned she’s glad to have her luggage again.

Under Canadian air passenger coverage rules. you might be entitled to up to $2350 for lost luggage in case your airline can not in finding it inside of 21 days. However, Koughan mentioned the contents of her bag had been value round $8000 and her commute to retrieve her bag value round $5000.

In an electronic mail to CTV News, Flair Airlines says it has programs in position for when a bag is lost.

“When a bag is reported missing, Flair teams work to locate the bag as quickly as possible and return it to customers. Our customer service teams first contact our airport ground handling team where the bag is reported missing to initiate a trace. They use a software system called WorldTracer, which is used by airlines worldwide to efficiently manage this process,” mentioned a spokesperson with Flair Airlines.

“At some airports, like JFK International Airport in New York, there are millions of passenger baggage processed on a daily basis, and it might take time to verify the site of a bag and for our groups to decide how to comfortably go back it to passengers. We are ready to listen again from Ms. Koughan to see how we will be able to additional rectify this case for her,” the spokesperson added.

Koughan later mentioned she could be reimbursed for the unique flight from JFK International Airport to Toronto, the whole overall of what she spend in Toronto for garments and make-up, and the overall for the flights and resort to retrieve her bag. She mentioned she was once additionally given a voucher for long run go back and forth.