OKLAHOMA CITY (KFOR) – An aged woman gets her lights turned back on after KFOR requested OG&E about her power being shut off simply days earlier than winter freeze.
Frances Archer is an 81-year-old woman, residing alone. Her husband died in 2020, and he or she depends on her month-to-month social safety checks to pay the payments.
Archer mentioned she’s been paying OG&E round $200 per 30 days on a cost plan, however her steadiness nonetheless confirmed over $300.
“I’ve been paying their routine every month,” mentioned Archer.
Despite her funds, her power was shut off Monday morning.
“I didn’t think they could do that when it’s freezing cold but I guess I’m wrong,” mentioned Archer.
Later this week, Central Oklahoma is anticipated to expertise life-threatening chilly temperatures. Archer mentioned she wants electrical energy to run her central heating.
KFOR reached out to OG&E and requested if there was a technique to delay the shut off due to the climate.
While have been with Archer, she obtained a name from an OG&E consultant.
“That sounds like a winner,” mentioned Archer, speaking to the rep on the cellphone.
She was informed that her cost plan had been restructured.
Instead of paying the complete invoice, she would be capable to pay round $250 by the tip of December and $57 per 30 days for six months.
In an announcement to KFOR from OG&E, their spokesman thanked the station for the heads up.
“Thank you for making us aware of Ms. Archer’s concern about her electric service. We cannot go into detail about any customer’s specific situation. However, our customer service team has contacted Ms. Archer regarding her account,” mentioned Aaron Cooper, spokesman for OG&E.
Minutes after the cellphone name, Archer’s power was restored.
The return of her heater and news of a brand new cost plan got here as a stunning Christmas reward.
“How do you feel?”, requested a News 4 reporter.
“Fine…I can do that.”, mentioned Frances Archer.
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