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“Honestly, I would say Southwest exceeded my expectations,” Jaclyn Sung mentioned. “I really was expecting to see them in like February or March.”
DALLAS — As Southwest Airlines passengers impacted by the corporate’s late-December cancellation debacle proceed to attend and see if they are going to be reimbursed, one North Texan obtained a late Christmas current on her doorstep Friday.
From Dec. 21 to Dec. 31, Southwest Airlines canceled greater than 16,700 flights attributable to operation disruptions, stranding 1000’s of vacationers nationwide for days.
In a Form 8-Okay submitting to the U.S. Securities and Exchange Commission (SEC) on Friday, the Dallas-based airline mentioned it expects a internet lack of $725 million to $825 million within the fourth quarter of 2022 on account of the late-December cancellation debacle.
One of the vacationers who already acquired some compensation for her flight points is Dallasite Jaclyn Sung. Along together with her husband, two younger children and canine, Sung not too long ago traveled to Breckenridge, Colo. to see household.
The plan was to fly again from a Denver airport to Love Field the evening of Christmas Day. Three hours earlier than the flight, although, Sung’s flight was canceled.
“I spent the night in Denver Airport,” Sung mentioned. “I’m very familiar with the airport now.”
Sung and her husband tried for days to discover a flight to Dallas with no success.
“We waited in line for six hours,” Sung mentioned. “We got re-booked to two different flights.”
Those two flights, although, had been additionally canceled. One of them was speculated to undergo a San Antonio airport. So as soon as Sung and her household determined to search out one other flight to Lubbock and hire a automotive to drive again to Dallas, they’d no concept the place their 4 bags had been.
Neither did Southwest Airlines.
“I had essentially been expecting either to never see our bags again or it be like two months before we saw them,” Sung mentioned.
However, earlier this week, Sung mentioned she obtained a telephone name from Southwest saying the airline workers had the truth is discovered their bags in San Antonio. Southwest additionally informed her the corporate would ship the 4 bags on to her Dallas residence.
Friday morning, that promise grew to become a actuality for Sung.
“This morning, a FedEx guy showed up at our home,” Sung mentioned with a smile. “He had our four bags with him. And it was like Christmas morning again.”
Southwest additionally gave Sung 4 $200 vouchers together with the returned bags.
“I was jumping for joy when the FedEx guy was bringing the bags over,” Sung mentioned. “Honestly, I would say Southwest exceeded my expectations. I really was expecting to see them in like February or March.”
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