OKLAHOMA CITY, Okla (KFOR) –A metro grandmother at her wit’s finish calls In Your Corner. Her heater has been out for almost two months, and she or he claims her home warranty service has been in no hurry to discover a substitute.
Ruby Roberson has a busy weekend forward, however mom nature could play a job.
“I am supposed to house my family for Thanksgiving,” she stated. “I pray to Almighty God that the weather is conducive.”
Her Forest Park home furnace is on the fritz, and the issue has endured since early October.
Luckily, Ruby is a longtime buyer of American Home Shield. She shortly got down to make a declare. AHS would contract with an area firm for repairs.
“They checked it out and then he told me that it had a crack in it,” Ruby stated. “It was cracked and they would have to replace the unit.”
With her heater out, requests for a brand new unit have been made in late October. She anticipated the scenario can be resolved in a few week.
“They were supposed to be in in four or five days,” Ruby famous.
But that date got here and went, as produce other anticipated ship dates of the unit.
News 4 stopped by Ruby’s home final Friday, on the coldest day of this winter thus far.
With excessive temperatures hovering round freezing, the 81-year-old rushed out and spent greater than $200 on area heaters.
“They’re working, but you can’t sleep with them on all night and you can’t leave them on when you leave the house,” stated Ruby. “In the bedroom, it’s closed off, it’s freezing in those.”
In Your Corner known as contacted American Home defend instantly after our dialog with Ruby.
A spokesperson despatched the next message:
“Thank you for reaching out and permitting us the chance to resolve the matter for Ruby Roberson. We’re joyful to report that her heater was put in immediately. Unfortunately, the delay was as a consequence of a provide chain situation, however our staff labored with the contractor over the weekend and the set up was competed immediately.
We take pleasure in offering high quality service and worthwhile safety to our clients. As a gesture of excellent will to Ms. Roberson for being a valued member of American Home Shield, now we have supplied to reimburse her $250 for the transportable heater.“
News 4 checked with Ruby this week, and we’re instructed the heater is sweet to go.
Wishing her and her household a heat and Happy Thanksgiving this week!
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