Driver’s license offices to reopen Monday following week of upgrade problems

AUSTIN, Texas – Following a week-long closure brought about by means of a gadget upgrade, driving force’s license offices will reopen for normal industry hours statewide on Monday. Online services and products can also be to be had.

The Texas Department of Public Safety started upgrading the DL gadget over the Labor Day weekend as section of its State-to-State implementation plan.

Offices have been closed on Friday, Sept. 1, and have been scheduled to reopen on Tuesday, Sept. 5. But in spite of prior trying out, a capability factor brought about by means of the upgrade overloaded the gadget and services and products was unavailable, DPS mentioned in a press free up.

DPS group of workers labored around-the-clock to determine a wide range of problems with the tool and the volume of site visitors attributable to the upgrade. Working with mavens out of doors the dept, DPS group of workers addressed the problems so as to stabilize the gadget and slowly build up driving force’s license transactions every day. Driver’s license workers remained stationed at offices statewide to accommodate walk-in consumers on every occasion imaginable during the week, and on Friday morning, make a selection Mega Centers reopened in North Texas.

“We understand the frustration the extended upgrade has caused to those customers who had their appointments canceled this week, and we apologize for the inconvenience. Our customer service team is contacting impacted Texans via preferred email or phone to give them priority rebooking as quickly as possible,” DPS mentioned.

Driver’s license offices can be extending hours in high-volume spaces so as to accommodate rebooked appointments within the temporary. During this time, walk-in carrier can be very restricted or unavailable at maximum places so as to serve individuals who have been impacted by means of the closure.

Anyone who had an appointment that was once canceled between Sept. 5-8 and has now not but been rebooked is requested to e mail [email protected] and come with your identify and most well-liked DL place of job for help.