PINELLAS COUNTY — St. Pete Beach home-owner Vincent Tormenia mentioned it seemed like a gun went off inside his indoor air handler in the moments earlier than his air conditioning died July 10.
No AC in the center of a warmth wave pushed the temperature contained in the couple’s house to as excessive 104 levels over the subsequent few days.
“It was horrendous what was going on in here,” Vincent informed ABC Action News.
The Tormenia’s invoices confirmed a Home Depot vendor put in a model new unit final November.
“I expected for the next 15 years not to have a problem,” Vincent mentioned.
To absolutely recognize this home-owner’s state of affairs, you’d have to return to May of 2020 . That is when the couple bought a $14,700 unit from Home Depot.
According to Vincent’s paperwork, Home Depot’s installer has changed the air conditioner six instances since then. He informed ABC Action News that “every single one of them came damaged or was not operable.”
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When the final unit, the one put in final November, self-destructed in July, Vincent complained to the producer, Home Depot’s installer and the shop the place he purchased the AC.
A 3rd-party inspection decided the issue. It turned out the air handler and outdoors compressor had been incompatible. The air handler is marked as a three-ton however the inspector discovered it’s a two-and-a-half-ton unit. The outdoors unit additionally known as the condenser is a three-ton.
Vincent informed ABC Action News he waited days for Home Depot and its installer to assist earlier than making a name for motion.
But after our name Home Depot provided the couple with a short lived cooling unit and in an electronic mail to Vincent from “executive escalation support” said they had been “….working on a resolution.” In a cellphone name, Home Depot’s company workplace mentioned they’d exchange the unit.
The Tormenias have since employed an lawyer and are in search of extra damages. Home Depot informed ABC Action News they’re working with the couple’s lawyer and their very own installer to settle the case. The Tormenias, in the meantime, are getting by with three momentary units in their house.
