AUSTIN (KXAN) — A New Braunfels family credited a KXAN report on missing Southwest Airlines luggage with discovering and retrieving their very own suitcases.
Cecilia and Omar Guerrero stay in New Braunfels, they usually had been leaving Orlando on Christmas Eve when their journey plans had been disrupted. They ultimately discovered a alternative flight and received again to Central Texas within the early hours of Christmas morning, however their luggage was missing.
For 5 days, Cecilia mentioned they hadn’t acquired any updates from the corporate on learn how to reclaim their luggage. While looking out on-line for extra information, she stumbled throughout KXAN reporter Tahera Rahman’s coverage of missing Southwest luggage and noticed her family’s luggage within the background.
“I saw our luggage there, and I was like, ‘That has to be our luggage!’” she mentioned.
The completely satisfied coincidence of her watching the protection got here on her birthday — Dec. 30, and he or she credited it with being begin to the brand new 12 months.
She noticed hers and her granddaughter’s luggage on air, and her family was later capable of finding her husband’s once they went to the airport. The luggage included some vacation presents for his or her daughter together with make-up, knickknacks and different necessities.
While many individuals have been pissed off with Southwest all through the cancellations, she and Omar recommended Southwest employees and crew members in Orlando and Austin for his or her kindness and help all through the method.
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