Ticketmaster Taylor Swift Eras presale: Technical issues reported

Flooded with “historically unprecedented demand” Tuesday, Ticketmaster urged Taylor Swift followers to be affected person and pushed again some presales.

The firm stated tens of millions confirmed up Tuesday morning for the “Verified Fan” presale for Taylor Swift’s hotly anticipated “Eras” tour — followers had signed up days prematurely for an opportunity at a code permitting them to purchase tickets. The sale began at 10 a.m. native time, and issues appeared to pop up instantly for a lot of within the Eastern and Central time zones. 

Fans flooded Twitter, sharing screenshots of error messages and asking the ticket-buying platform for assist. “Ticketmaster” was among the many high of Twitter’s trending listing Tuesday morning, and reviews that the positioning was having issues spiked on DownDetector. 

“We are aware fans may be experiencing intermittent issues with the site and are urgently working to resolve,” Ticketmaster’s help account posted. 

Later, it shared a press release concerning the “historically unprecedented demand” for the presale. While “hundreds of thousands of tickets” had been offered, Ticketmaster acknowledged followers’ frustration with lengthy digital strains: “If you are currently in a queue, please hang tight – queues are moving and we are working to get fans through as quickly as possible.”

However, Ticketmaster stated it was pushing again gross sales 5 hours for the West Coast and rescheduling a separate presale for Capital One cardholders. Sales for exhibits in Los Angeles, Las Vegas, Santa Clara and Seattle had been rescheduled to three p.m. Pacific time, with queues opening a half hour beforehand. 

The Capital One cardholder presale was moved again someday to Wednesday at 2 p.m. native venue time. After that, the following likelihood to purchase tickets would be the official sale on Nov. 18. 

Earlier, Ticketmaster inspired followers to login and entry the presale queue “through the link you received via text” as a substitute of the positioning’s homepage. 

Ticketmaster’s newest assertion got here as many followers had been nonetheless frantically posting on social media, discovering themselves in a “paused” digital queue of greater than 2,000 folks. 

“The queue has been temporarily paused,” an error message learn. “Sorry for the inconvenience. It should be back up and running shortly. To keep your place in line, please don’t refresh or close your browser.”

The “Eras” tour, billed as a visit by Swift’s musical profession, is her first tour since “Reputation” in 2018. The singer has launched a number of albums since then together with her newest, “Midnights,” which made her the primary artist in historical past to assert the highest 10 slots of the Billboard Hot 100 chart.