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NORTH MIAMI BEACH — Some North Miami Beach residents say they had been surprised after they obtained water bills for hundreds of thousands of dollars.
A metropolis spokeswoman says 10,747 clients who pay their bills on-line via the customer support internet portal obtained incorrect bills, including that the issue has been resolved. But a quantity of residents had been rattled.
The Nextdoor app was inundated with textual content messages from clients. One lady mentioned her water invoice was for $469,345.
A quantity of clients wrote, “Thank God I am not on auto pay.”
The metropolis spokeswoman mentioned no cash was deducted from anybody’s account via Auto Pay.
Nancy Haddey instructed CBS4’s Peter D’Oench that she obtained a invoice for $275,335 when it ought to have been $279.
“I was really shocked and I said that was incorrect,” she mentioned. “I am saying oh my God, that’s not my water bill. I did not know what to do so I said let me email the city of North Miami Beach customer service. I mean how could that happen? What if people think this is the real bill and they pay it. When I contacted North Miami Beach, they sent me an email saying there was a problem with the system and there was a glitch and they were going to fix it.”
Valerie Jennings mentioned she obtained a water invoice for $149,679 when it ought to have been about $239.
“I received a water bill for over $149,000,” she mentioned. “I thought wow, something is wrong. So, I called my husband to find out did we have a leak some place and he said no leak would equate to that amount. Then I called the city and left a message, and I didn’t get through. So, I went to the neighbor thread, and I felt relieved because I found out it didn’t just happen to me.”
She continued, “I was just a little bit surprised I would get such a water bill. At first, I thought maybe I made a mistake. Maybe there was a decimal missing. I feel a little bit discouraged that now I have to go down there and pay my bill, but I am not going to pay that big bill.”
In an announcement launched to CBS4 News, Andrea Suarez Abastida, the director of North Miami Beach Water, mentioned, “We recently implemented an update to our utility billing system. Following the update, the system experienced technical issues and created an incorrect notification that was sent to all residents on the Customer Service Web Portal. The issue has been resolved. We advised residents to please disregard the notification and instead refer to their correct statement balance printed on the bill they received in the mail.”
Valerie Jennings says she has lived in North Miami Beach for greater than 30 years and has by no means had an issue like this earlier than together with her water invoice.
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