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DENVER (KDVR) — Frontier Airlines introduced that it’s not providing customer service over the phone. Instead, the Colorado-based funds airline will change completely to online-based interactions.
The customer service choices will now be accessible via its web site, social media, textual content messages or WhatsApp.
When a customer calls the outdated line, NPR reports they now hear a recorded message directing them to different strategies of contact.
A spokesperson for Frontier mentioned this may permit for faster responses, as chat brokers will help three individuals or extra at a time. Frontier advised Nexstar’s KDVR that the typical visitor request might be accomplished inside 15 to twenty minutes.
The change comes as lengthy maintain instances on customer service phone strains brought on issues for fliers primarily over the summer time when the airline skilled a surge in cancellations and delays.
Frontier Airlines despatched KDVR this assertion:
“Our Customer Care function recently transitioned to fully digital communications, which enables us to ensure our customers get the information they need as expeditiously and efficiently as possible. We have found that most customers prefer communicating via digital channels. Customers can visit our website and interact initially with a chatbot which provides answers to common questions. If live agent support is needed, we have live chat available 24 hours a day and seven days a week. Customers may also chat with us via common social media channels and Whatsapp.”
Frontier Airlines
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